ORM Terms & Conditions

Terms & Conditions

 

Welcome to FikarNet Media, your trusted partner for Online Reputation Management (ORM) services. By purchasing any service from our platform, you agree to the following terms and conditions:

1. Scope of Services

Our ORM services include:

  • Monitoring of online mentions and brand references

  • Managing and responding to negative reviews/comments

  • Publishing positive content (as discussed)

  • Profile optimization (Google, social media, review platforms)

  • Providing daily insights (if applicable)

  • Submission of a final summary report

Custom services may be offered upon mutual agreement.

2. Plan Validity

All plans offered on our platform are valid for a fixed duration as mentioned at the time of purchase. Once activated, the service period cannot be paused, transferred, or extended unless explicitly agreed upon in writing

3. Payment Policy

  • 100% advance payment is mandatory before the start of any project.

  • Payment must be made to the provided bank account or digital payment option.

  • Once payment is made and work has commenced, no refunds will be issued.

4. Client Responsibilities

  • Clients must share relevant data, access credentials, and required information on time.

  • Delays in receiving input from the client will not extend the duration of the plan.

5. Content & Confidentiality

  • All information shared by clients is treated as strictly confidential.

  • We will never disclose client data, reviews, or strategies to third parties without written consent.

6. Platform Limitations

  • We are not responsible for changes made by third-party platforms (Google, review sites, etc.) that affect published content.

  • Removal or flagging of content by platforms is beyond our control.

7. Reporting

  • Clients may receive updates upon request during the service period.

  • A final report will be shared at the end of the 1-week plan.

8. Limitation of Liability

We strive to deliver professional service but cannot guarantee specific results due to platform algorithms and user behavior. Our liability is limited to the value of the service purchased.

9. Governing Law

This agreement shall be governed in accordance with Indian law. Any disputes arising shall be subject to the jurisdiction of the courts of Mumbai, India.

 

Note:
We are not responsible for any reviews, posts, or content that get removed, flagged, or dropped by third-party platforms (such as Google, JustDial, Facebook, etc.) after publishing. Such actions are controlled by platform algorithms and are beyond our scope. No replacements or refunds will be provided in such cases.